Refund and Returns Policy

Last updated: 9 October 2026

Crush Surfing Magazine is a small, independent and entirely self-funded publication based in the UK. Every issue is produced with care, and we want you to be happy with your order.

This policy explains how cancellations, returns, refunds and issues with your order are handled.

1. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at crushsurfingmag@gmail.com, quoting your order number.

We aim to accommodate cancellation requests where possible, particularly if an order has not yet been processed or dispatched. However, once an order has been dispatched, cancellation may no longer be possible through our order processing system.

Your statutory cancellation rights, where applicable, are not affected by this policy.

2. Returns and Change of Mind

If you change your mind about a purchase, please contact us at crushsurfingmag@gmail.com before returning anything.

The right to cancel an online purchase depends on the product and the circumstances. Certain goods, including some newspapers and magazines, may be exempt from the usual statutory cancellation period. We will handle requests in accordance with the consumer protection rules applicable to your order.

Where a return is accepted, we will provide instructions on how to return the item. Please do not send a return without contacting us first.

Unless otherwise required by law, items should be returned in their original condition, with reasonable care taken to protect them during transit.

3. Damaged, Faulty or Incorrect Orders

If your magazine arrives damaged, is faulty, or you receive an item different from what you ordered, please email crushsurfingmag@gmail.com with your order number and a description of the problem.

Where possible, please include photographs showing the damage or issue. This will help us understand what has happened and work towards a suitable resolution.

Depending on the circumstances and your legal rights, we may offer a replacement, repair where appropriate, or refund.

We will handle genuine issues fairly and in accordance with applicable consumer law.

4. Lost or Missing Orders

If your order has not arrived within the expected delivery window, please contact us at crushsurfingmag@gmail.com with your order number.

We will investigate the issue and, where appropriate, contact the postal service or delivery provider. We will work with you to find a suitable resolution in line with our legal obligations.

Please refer to our Shipping Policy for further information about delivery estimates and international shipments.

5. Digital Magazine Orders

If you purchase a digital edition of Crush Surfing Magazine, please make sure you can access the file or format provided.

If you experience problems accessing or downloading your digital purchase, contact crushsurfingmag@gmail.com and we'll do our best to help.

Digital content has different cancellation rules from physical goods. Where you have expressly agreed to immediate digital delivery and acknowledged that you will lose your applicable cancellation right once downloading or streaming begins, the statutory cancellation right may no longer apply. This does not affect your rights if the digital content is faulty, unavailable or not as described.

6. International Orders and Import Charges

International orders may be subject to import VAT, customs duties or handling fees imposed by the destination country or delivery provider.

These charges are separate from our product and shipping prices where they are not collected at checkout. Please check our Shipping Policy and your local import requirements before ordering.

If you refuse delivery because of import charges, please contact us to discuss the circumstances. Refunds or deductions, where applicable, will be assessed in accordance with the relevant consumer protection rules and the circumstances of the order.

7. Refund Processing

If a refund is agreed or required, it will be processed in accordance with applicable law. Where possible, refunds will be made using the original payment method.

The time it takes for the funds to appear in your account may depend on your payment provider or bank.

8. Contact Us

If you have any questions about cancellations, returns or refunds, please contact:

Crush Surfing Magazine

Email: crushsurfingmag@gmail.com

Website: crushsurfingmagazine.com

As a small, self-funded independent publication, we appreciate every order and the support of everyone who reads Crush.